Privacy Policy

Introduction

VertexFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

• Personal Information: Name, email address, phone number, company information, and other details you provide when contacting us or signing up for our services.
• Logistics & Shipping Data: Tracking numbers, carrier information, delivery timestamps, shipping destination countries, and order fulfillment status collected from your connected ecommerce platforms.
• Usage Data: IP address, browser type, device information, pages visited, time spent on our site, and other analytics data.
• Cookies: Information collected through cookies and similar technologies. See our Cookie Policy for details.

How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services (including AI-driven underwriting)
• To analyze your shipping performance and calculate your Vertex Score
• To determine payment settlement speeds and reserve requirements
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfill our obligations under any agreement with you
• Legitimate Interest: For legitimate business purposes, such as improving our services
• Consent: When you have given explicit consent for marketing purposes
• Legal Obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your data.

Your Rights (GDPR)

Under the GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent at any time (for consent-based processing)

To exercise these rights, please contact us at privacy@vertexflow.co. We will respond within 30 days.

Data Transfers

VertexFlow is based in Estonia and may transfer your data to other countries for processing and storage. We ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses compliant with GDPR requirements.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: